1. REFUND ELIGIBILITY
- We offer refunds on products that meet the criteria outlined in this refund policy.
- To be eligible for a refund, the item must be unused and returned and shipped back to the warehouse, in the same condition as received, and in the original packaging.
2. REQUESTING A REFUND
- To initiate a refund, please contact our customer support team at info@unokart.com within 3 days of receiving the product.
- Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation, such as photos.
3. NON-REFUNDABLE ITEMS
- Certain products may not be eligible for a refund. These shall be informed during ordering process.
- Customized or personalized items are generally non-refundable.
4. REFUND PROCESS
- Once your refund request is received and approved, we will initiate a refund to your original method of payment.
- The processing time for refunds may vary, and it may take seven business days for the credit to appear on your account.
5. SHIPPING COSTS
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
- If you are returning an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.
6. CANCELLATION POLICY
- You may cancel an order before it is shipped. Once the order is shipped, our standard refund policy applies.
- To cancel an order, contact our customer support team at info@unokart.com with your order number.
7. EXCHANGES
- We do not offer direct exchanges. If you need a different item, please follow the refund process and place a new order.
8. CONTACT INFORMATION
- If you have any questions about our refund policy, please contact us at info@unokart.com.
9. CHANGES TO THIS POLICY
- We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
- By making a purchase on our website, you acknowledge that you have read, understood, and agree to our refund policy.
